Privacy Policy

Effective Date: [01/03/2023]
Last Updated: [06/23/2025]

Welcome to Habanmu, an integrated agribusiness e-commerce ecosystem developed by Walnan 4 Company Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use the Habanmu platform (the “Platform”), including our websites, mobile applications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide to Us

Account Information: Name, email address, phone number, address, password, and profile details.
Transaction Information: Payment details, purchase history, billing and shipping address.
Business Information: Farm/business name, business registration documents, product listings, and transaction documentation.
Verification Data: Government-issued IDs, tax IDs, certificates, licenses, and KYC documentation.
Communications: Support requests, emails, survey responses, and chat messages.

1.2 Information We Automatically Collect

Device Information: IP address, device type, operating system, browser type.
Usage Data: Pages visited, time spent, clicks, search queries, platform navigation paths.
Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with the Platform.

1.3 Information from Third Parties

Identity verification providers, payment processors, credit bureaus, and strategic partners (e.g., aggregators or logistics providers).

2. How We Use Your Information

We use your personal information to:

Provide, operate, and improve our Services.
Verify your identity and conduct due diligence (KYC/AML).
Process transactions and deliver products and services.
Facilitate communication between buyers, sellers, aggregators, and fulfillment managers.
Send administrative notifications, updates, and promotional materials (with your consent).
Conduct research, analytics, and service enhancements.
Comply with legal obligations and enforce our terms of service.

3. Legal Bases for Processing (for EEA/UK Users)

If you are in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your information depends on the context:

Performance of a contract (e.g., to process your orders).
Compliance with a legal obligation (e.g., tax laws).
Legitimate interests (e.g., improving our services, fraud prevention).
Your consent (e.g., for direct marketing or cookie tracking).

4. Sharing of Information

We do not sell your personal data. We may share information as follows:

4.1 With Trusted Third Parties:

Service Providers: IT support, analytics, hosting, customer service, marketing partners.
Payment Processors: For handling payments securely.
Logistics and Aggregators: To facilitate delivery, verification, and product aggregation.
Professional Advisors: Legal, financial, and compliance advisors.

4.2 For Legal and Compliance Reasons:

To comply with applicable laws, court orders, or law enforcement requests.
To detect, prevent, or address fraud, abuse, or security issues.

4.3 With Your Consent:

With third parties when you have given consent or directed us to do so.

5. Data Security

We implement robust physical, administrative, and technical safeguards to protect your personal data, including:

SSL/TLS encryption.
Secure data storage.
Role-based access controls.
Multi-factor authentication (MFA).
Regular audits and vulnerability assessments.

Despite our best efforts, no data transmission or storage system is completely secure. We encourage users to maintain good security hygiene and report any suspicious activity.

6. Data Retention

We retain your information for as long as:

Your account is active.
Necessary to provide services and comply with legal obligations.
Required to resolve disputes or enforce agreements.

After this period, we securely delete or anonymize your data.

7. International Data Transfers

Your data may be processed or stored in countries outside your jurisdiction, including countries that may not have equivalent data protection laws. In such cases, we implement appropriate safeguards, such as:

Standard Contractual Clauses (SCCs).
Data processing agreements.
Binding corporate rules.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your data.
Correction: Request updates to inaccurate information.
Deletion: Request erasure of your data (“right to be forgotten”).
Restriction: Request limits on processing.
Objection: Object to certain uses, such as marketing.
Portability: Receive your data in a machine-readable format.
Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise these rights, contact us at: privacy@habanmu.com

9. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze usage, and personalize content.

Types of Cookies:

Essential Cookies: Necessary for core functionality.
Performance Cookies: Help us understand how users interact with the Platform.
Functional Cookies: Remember user preferences.
Marketing Cookies: Deliver relevant advertisements.

You can manage cookie preferences through your browser settings or through our cookie banner.

10. Children’s Privacy

The Habanmu platform is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.

11. Third-Party Links

Our Services may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting an updated version on our website with a revised “Effective Date”.
Providing in-app or email notification where appropriate.

We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, contact us at:

Data Protection Officer
Walnan 4 Company Limited (Habanmu)
Email: privacy@habanmu.com
Phone: [+233247880334]

This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including but not limited to the Ghana Data Protection Act, GDPR (for EEA users), and other relevant international regulations.